Twenty-six answers about how hosting with us works. What your fee covers, what happens when something breaks, and what happens if you ever leave.
The short version.
Essential: hosting, backups, updates, and one hour of changes.
Advanced: three hours, plus analytics and a monthly report.
Pay for the year: $1,500 Essential or $3,000 Advanced.
Extra time beyond your hours. Always approved by you first.
Automatic, kept as restore points, on every plan.
Turnaround on updates. Two on Advanced, five on Essential.
New pages, new features and written content start at $500 and are quoted before any work begins.
Hosting, the SSL certificate, the CDN that keeps your pages loading fast, daily backups, monthly WordPress and plugin updates, and error monitoring on your site. The Elementor Pro and Gravity Forms licenses your site runs on are included too.
You also get our time each month for changes you want made. One hour on Essential, three on Advanced.
Essential is $150 a month. Advanced is $300 and adds analytics, conversion tracking, a live dashboard, and a monthly report with recommendations.
Changes to what is already on your site. New photos, updated text, a new staff member on the team page, a changed phone number, a form field added, seasonal hours, a price change.
New pages, new features, new sections, and written content from scratch. Anything that adds to the site rather than changes what is there.
That work starts at $500. We scope it and send you a proposal before anything begins.
Brand design, photography, and copywriting also sit outside the package.
Email [email protected] with what you want changed. Tell us the page, what it should say or show, and attach any files. The more specific you are, the faster it gets done.
Within 5 business days on Essential, 2 on Advanced. Most small changes land well before that.
The clock starts when we have everything we need. If we have to come back and ask which photo you meant, it starts when you answer.
A broken site is not an update request and does not wait in the update queue.
No. Each month starts fresh. We priced both plans assuming some months are quiet and some are busy, instead of tracking a balance.
We tell you before we go over, never after. Extra time is $125 an hour, billed in one-hour minimums, and you approve it before we start.
Because of that minimum, send small changes together rather than one at a time.
Your plan bills monthly on the 1st.
If your site launches partway through a month, your first charge is the 1st of the following month. Launch on March 2nd and your first invoice is April 1st. The rest of that month is on us.
Yes, and you get two months free. Essential is $1,500 instead of $1,800. Advanced is $3,000 instead of $3,600.
Yes, any time. Moving up takes effect immediately so you get the extra hours and the reporting right away. Moving down takes effect at your next billing date.
An annual plan is a twelve-month commitment, and we do not refund the remaining months.
You are not stuck, though. If you want to move before the term is up, you can export your site and migrate it yourself at no cost, or we will handle the migration for a $750 fee.
None of this applies to month-to-month plans.
Month-to-month plans need 30 days written notice, and there is no minimum term. Annual plans are a twelve-month commitment.
Once you tell us, we get you a full copy of your website and help you move it wherever you want. The one exception is leaving an annual plan early, which carries a migration fee, covered under billing.
Yes. The design, the content, the images you provided, and the site itself are yours.
You get a complete export of your WordPress site, files and database, as a downloadable package. You or your next host can restore it on any WordPress hosting.
We also hand over what you need to take control of your analytics and Search Console, so your history stays with you.
Those licenses are ours and cover your site while we host it. They do not transfer.
Your site keeps working. Elementor and Gravity Forms do not shut off when a license lapses, and your pages and forms stay exactly as they are. What stops is updates and support for those two plugins, so buy your own licenses once you move. Both sell directly to site owners.
We will tell you which versions you are running so you can match them.
It depends on who registered it. If you registered your domain, you own it. If we registered it for you, we transfer it to you on request at no charge.
On WP Engine, a managed WordPress host. The daily backups, the CDN, and the server-level security come from there.
Every day, automatically. Backups are kept as restore points, so we can roll your site back instead of rebuilding it.
Email [email protected] and we start on it. Site errors do not sit in the update queue.
Most outages come down to a plugin conflict after an update, a DNS record that expired or was misconfigured, or a problem on the host’s end. We fix the first two directly. The third we escalate to WP Engine, who run their own status page and monitoring.
We restore it. Emergency restoration is included in both plans. We roll you back to a clean backup, find how it got in, and fix it. Daily backups are what make that an afternoon of work instead of a rebuild.
Yes, monthly. We apply WordPress core and plugin updates, then check the site to make sure nothing broke. Plugin updates are the most common way a WordPress site breaks, which is why someone should check afterward and have a backup ready.
A plain-language look at how your site performed last month. How many people visited, how they found you, how many filled out a form, which pages held attention and which lost it, and what we noticed in how people used the site.
It ends with one recommendation. We name the change worth making next, what we expect it to do, and what it takes.
Every number comes from Google Analytics and Microsoft Clarity. Nothing is estimated.
A page you can open any time to see how your site is doing, updated daily. The monthly report is where we analyze it. The dashboard is for checking in between.
Clarity shows us how people use your site: where they click, how far they scroll, where they get stuck. It records sessions as anonymous playbacks.
It does not capture anyone’s name, email, phone number, or anything typed into a form. Those fields are masked before the recording is stored. We use it to find problems on your pages, like a button people tap over and over because it is not responding, or a section nobody scrolls far enough to reach.
If your site is mostly a brochure and you are happy with it, Essential is enough. Your site stays live, safe, and current.
Advanced is for when your website is supposed to bring you business and you want to know whether it is working, or when one hour of changes a month is tight.
Case by case. At a minimum it has to be built on WordPress.
Past that we look at the site before we say yes. Taking on an unfamiliar build means taking on whatever is already in it, so we review what is there and tell you what we find.